Refund policy
REFUND POLICY:
It is important to us that our customers are completely satisfied with their purchase, therefore we offer an exchange for any damaged garment from our end.
- We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
- To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
EXCHANGE POLICY:
However, we only offer refunds for damages or errors from our part. We do not offer change of mind refunds, unless it is for a change of size.
- Exchanges are accepted 10 days after receiving your order.
- Exchanges will only be available for size change.
- The requested size for exchange must be available in stock.
- To be eligible for an exchange, the item must be unworn, unwashed and with all tags & labels attached.
- Garment must be in the same condition as received.
- Customers are responsible for shipping expenses for an exchange.
- Bayt Al Sitra reserves the right to deny any exchange of item if the merchandise does not meet the above qualifications being, returns beyond the return period timeframe, items which are not in the original condition in which they were received. Once we have received and suspected the garment. we will notify you regarding the approval of your exchange status.
How to begin a Refund or an Exchange:
Contact our customer service team at baytalsitra@outlook.com to begin your refund or exchange process.
- All exchanges and refunds must be discussed prior to goods being sent back.
- You must provide proof of purchase such as, order number, details and images of the item you wish to return or exchange.
Cancellations policy:
- To be eligible for cancellation, orders must be cancelled within 24 hours of purchase. You can do so by emailing our customer service team on baytalsitra@outlook.com
Sale Items:
- Unfortunately, sale items are not eligible for refunds or exchange.
FAULTY ITEMS:
- we treat every order with absolute love & care, that's why we inspect our garments before they have been shipped, in the unfortunate event that you receive a faulty or damaged item please contact our customer service team immediately so they can assist you.
- please attach images and proof of purchase for our team to inspect and solve your matter in a timely manner.
Shipping cost for Returns:
- Customers are responsible for the shipping cost for returns unless the item purchased is damaged from our manufacture.
- Refunds will be issued to the original payment method.
Refund Processing Time:
- Refunds will be processed within 5-7 business days after receiving the returned item.
You can always contact us for any questions at baytalsitra@outlook.com
Please allow up to 48hours for our customer service team to reply back to you.